Hi Rob,
Contacted Pos Malaysia. Looks like only sender has the right to lodge complaint. Not sure whether it'll be any help, but better than let it be. If you're back from your trip, pls provide the info below to
care@pos.com.my
We thank you for your e-mail which we received on February 08, 2011.
Pertaining to your complaint below, please advice sender to make an enquiry. All enquiries should be raised by sender within 10 working days from posting date.
Kindly furnish us with the details of:
1) Tracking number
2) Name and address (sender)
3) Name and address (recipient)
4) Contact number (sender)
5) Posting date
6) Posting office
These particulars are needed for our finding and investigation purposes.
Thank you.
Yours sincerely,
for POS MALAYSIA BERHAD
Marissa M. Omar
Customer Care Department