Malesiana Tropical question ! Help !

[TranMinh]

Hi guy,
I have some question is about MT ( Malesiana tropical ). Last month is 15/6/09 I order from MT and I have waitting for 4 weeks to my order arrive then last 2 day I ask for shipment status and MT still not reply me ? Can anyone explain what happen ?
Best regards,
Tran Minh

[shawnintland]

Hi Tran,
The export laws from Sarawak require a lot of paperwork and it is all based upon "their" rules and schedule. Sometimes it is 4 weeks or longer just to get the various permits issued before your plants can be shipped. You are probably getting the required ; Forestry Service Permit, CITIES Permit, and a Phytosanitary certificate, depending on what plants you bought. MT is usually pretty clear about this in their correspondence with buyers. I wouldn't necessarily get all worried about it yet. The bigger problem will come on your receiving end when the VN postal/customs/ag department get their hands on your box! Good luck!
I imagine you are communicating with Juliana at MT. She has always been very good at informing me about orders. I'm not sure about Malaysia's holiday schedule, but if it's anything like Thailand's, the office might have been closed for a few days.
~Shawn

[bactrus]

I know that they have shipped one batch overseas on Thursday. Wonder yours included. You got a order number right? Why not email them to enquire.

[TranMinh]

thank bactrus and shaw ! Is that went MT shipped the plants they will tell us or not ?

[Aliamyz]

Usually yes,they will.

[TranMinh]

Oh Bactrus how to you know MT shipped one batch overseas ?

[bactrus]

Spoke to them

[TranMinh]

Like mail ? I have mail Mt for 4 day and still not get reply I asker for shipment status !

[TranMinh]

Thank bactrus a lot Mt just answer me it must be mail problem

[jixxxs]

Hi Guys,

Never made an order from MT before. Any comments on making purchases from them.... are they reliable, expensive.... etc..?